Talk to us
For rollouts, configuration, or catalogue questions, contact your THG Ingenuity representative or reach out to sales.
Support
Get in touch
Section titled “Get in touch”Status
The assistant runs as a managed service on Google Cloud. If answers stop appearing across your storefront, contact your representative.
Common questions
Section titled “Common questions”The launcher appears but answers are empty or generic.
Section titled “The launcher appears but answers are empty or generic.”The storefront key is likely not yet pointed at your catalogue. Contact your THG Ingenuity representative to confirm your key and catalogue binding.
Can it add items to the basket?
Section titled “Can it add items to the basket?”No — by design. The assistant points shoppers to the right product page so they add items themselves. It never touches the basket.
Can it recommend products we don’t stock?
Section titled “Can it recommend products we don’t stock?”No. Every answer is grounded in your live catalogue. See Trust & safety.
How do we change the assistant’s name, colour, or greeting?
Section titled “How do we change the assistant’s name, colour, or greeting?”Those are set per storefront when your key is provisioned. See Theming.